Refund Policy

Because all products sold on Bd Gamer Store are digital and delivered directly to the customer, our refund policy is designed to be fair while protecting against misuse. Refunds are provided in the following cases: ➢ The product was not delivered within the stated delivery time and our team failed to resolve the issue ➢ A verified duplicate or double payment was made for the same order ➢ The item delivered was confirmed defective, invalid, or already used, and could not be replaced Refunds are NOT provided in the following cases: ➢ Incorrect UID, Username, Email, or account details were provided by the customer at checkout ➢ The product was successfully delivered and confirmed received ➢ The customer changed their mind after successful delivery ➢ Any issue caused by the customer's own account (bans, restrictions, region mismatch, etc.) unrelated to our delivery Refund Process: If you believe you're eligible for a refund, contact us with your Order ID, payment method (bKash/Nagad), and a description of the issue. Our team will review the case and respond within a reasonable timeframe. Approved refunds are issued back to the original bKash or Nagad account used for payment.